How can we help?
The most common questions about booking, reimbursement and how ARG works.
Contact us✓ Reimbursed up to 100% · Approved & registered companies · No upfront payment
Booking
Use the online form: describe your need, pick a date, and a licensed company in your area calls you back. You can also book for a relative — see Family Mode.
Reimbursement
On prescription, transport is reimbursed from 55% to 100% (up to 100% for long-term illness). See pricing.
Frequently asked questions
How long does it take to get a callback?
Partners in your area are alerted instantly; the first available one calls you back. Timing depends on local availability.
Can I track my request?
Yes — use the tracking page with your reference and phone number.
Is ARG an ambulance company?
No, ARG is a matching platform. We route your request to licensed partner companies.
Is booking free?
Yes, the matching is free. You only pay for the transport, reimbursed on prescription.
Mise en relation avec des transporteurs agréés et conventionnés.
La mise en relation ne vous coûte rien. Transport remboursé sur prescription.
ARG gère le transport non urgent. En urgence vitale, appelez le 15.
ARG n'effectue pas les transports : nous orientons vers la bonne société.
Still need help?
Book in under a minute, anywhere in France.
Contact us✓ Reimbursed up to 100% · Approved & registered companies · No upfront payment